Zone Head

Shively Diversified Management Services · Auburn Hills, MI

Posted 10/5/2026 · last confirmed live 10/17/2026

Apply on Shively Diversified Management Services’s site

Role Summary Current below The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction. This is a hands-on leadership role focused on execution, accountability, and team productivity. Suggested below The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration. This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results. Essential Functions & Key Responsibilities 1) Regional Business Ownership Current below • Own regional revenue, margin, and growth plan • Drive territory development and customer acquisition • Ensure pricing discipline and healthy order conversion • Monitor competitor activity and market dynamics Suggested below 1) Regional Business Ownership • Own regional revenue, margin, and growth objectives. • Drive territory development, customer acquisition, and account expansion. • Enforce pricing discipline and healthy order conversion practices. • Monitor competitor activity, market trends, and customer demand dynamics. 2) Team Leadership & Development Current below • Lead and manage Sales, Applications, Service, and Admin teams • Set clear targets and performance expectations • Conduct regular performance reviews and coaching • Build a culture of accountability, discipline, and collaboration Suggested below 2) Team Leadership & Development • Lead and manage cross-functional teams including Sales, Applications, Service, and Administration. • Set clear targets, KPIs, and performance expectations across functions. • Conduct regular performance reviews, coaching, and corrective action where required. • Build a culture of accountability, execution discipline, and cross-functional collaboration. 3) Sales & Funnel Governance Current below • Review sales funnel, forecasts, and projections weekly • Ensure realistic closure timelines and clean CRM data • Analyze lost orders and drive corrective actions • Support key negotiations and strategic accounts Suggested below 3) Sales & Funnel Governance • Review sales funnel, forecasts, and projections on a regular cadence. • Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy. • Analyze lost orders and drive corrective actions and process improvements. • Support key negotiations, strategic accounts, and high-impact opportunities. 4) Demo & Tech Centre Excellence Current below • Ensure demo machines are fully operational and utilized effectively • Drive demo planning, execution, and conversion • Oversee application readiness and technical support quality • Maintain Tech Centre infrastructure and standards Suggested below 4) Demo & Tech Centre Excellence • Ensure demo machines are fully operational, calibrated, and effectively utilized. • Drive disciplined demo planning, execution, and demo-to-order conversion. • Oversee application readiness, technical quality, and demo preparation standards. • Maintain Tech Centre infrastructure, safety, and operational standards. 5) Service Quality & Customer Satisfaction Current below • Ensure timely installation, commissioning, and service response • Monitor service KPIs and customer feedback • Coordinate with Central Warehouse & Repair Centre for escalations • Drive root cause analysis and continuous improvement Suggested below 5) Service Quality & Customer Satisfaction • Ensure timely installation, commissioning, and responsive service support. • Monitor service KPIs, customer feedback, and repeat issue trends. • Coordinate with Central Warehouse, Parts, and Repair Centres for escalations. • Drive root cause analysis and continuous improvement initiatives. 6) Coordination & Reporting Current below • Coordinate with Country Head on strategy and execution • Submit regular performance reports (sales, service, operations) • Ensure compliance with company processes and policies Suggested below 6) Coordination & Reporting • Coordinate closely with the Country Head on strategy, execution, and priorities. • Submit regular performance reports covering sales, service, and operations. • Ensure compliance with company processes, policies, and reporting cadence. Performance Metrics (KPIs) Current below • Regional revenue and margin achievement • Forecast accuracy • Demo-to-order conversion rate • Service SLA compliance and customer satisfaction • Team productivity and retention • Discipline in reporting and execution cadence Suggested below • Regional revenue, margin, and growth achievement • Forecast accuracy and pipeline quality • Demo-to-order conversion rate • Service SLA compliance and customer satisfaction • Team productivity, capability development, and retention • Discipline in reporting, cadence, and execution Requirements Qualifications & Experience Current below • Bachelor’s degree in Engineering or Business • 12–20 years experience in CNC machine tools or capital equipment industry • Proven experience managing cross-functional teams • Strong commercial and technical understanding • Ability to lead by example in a field-oriented environment Suggested below • Bachelor’s degree in Engineering, Manufacturing, or Business; advanced degree preferred. • 12–20 years of experience in CNC machine tools or capital equipment industries. • Proven experience leading cross-functional teams across sales, applications, and service. • Strong commercial acumen combined with solid technical understanding. • Ability to lead by example in a field-oriented, execution-driven environment. Work Environment & Physical Demands Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.

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