Client Success Manager

Alteva RCM · Hackensack, NJ

Posted 7/2/2026 · last confirmed live 9/3/2026

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Position Summary   The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal teams including billing, coding, authorizations, intake, and accounts receivable to ensure issues are addressed promptly, expectations are aligned, and client goals are translated into operational follow-through.     The Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen, professional presentation, sound judgment, executive-level communication, and the endurance to navigate complex client needs while maintaining internal accountability and service consistency.     Key Responsibilities   Client Relationship Management & Retention   Serve as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders   Develop a strong understanding of each client’s priorities, pain points, and success metrics to support retention and long-term partnership growth   Conduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks   Identify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention   Client Performance Oversight & Accountability   Monitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues   Translate operational performance into clear client-facing insights, action items, and priorities   Drive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution   Support onboarding and stabilization for new or expanding client accounts   Strategic Communication & Issue Resolution   Lead client communication related to service performance, operational updates, and escalations with confidence and professionalism   Manage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability   Prepare for and lead client meetings with clear agendas, status updates, and follow-up actions   Ensure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders   Cross-Functional Collaboration   Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution   Coordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity   Advocate for the client internally while reinforcing realistic expectations and process discipline   Collaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities   Identify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency     Reporting, Insights & Continuous Improvement   Maintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts   Provide leadership with clear updates on account status, retention risk, and service concerns   Track recurring issues to identify root causes and opportunities for operational improvement   Help standardize client success processes, communication cadences, and account management best practices   Qualifications   5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role   Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers   Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment   Strong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact   Highly organized, detail-oriented, and able to manage multiple priorities effectively   Comfortable using reporting and operational data to support client discussions and internal accountability   Resilient, composed, and growth-oriented, with the ability to perform well in high-pressure situations   Preferred Qualifications   Experience in a medical billing company, RCM environment, or physician practice support setting   Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational liaison role   Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations   Experience leading client meetings, business reviews, or performance discussions with external stakeholders   Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI and Microsoft Office   Performance Metrics   Performance against client service goals and operational follow-through   Client retention rate across assigned accounts   Client satisfaction and relationship health   Timeliness and effectiveness of issue resolution and escalation management   Reduction in recurring client issues and preventable escalations   Onboarding and stabilization success for new or transitioning accounts   Accuracy and timeliness of account updates, risk reporting, and internal coordination   Pay Range $85,000 — $125,000 USD   Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.  

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This role is published by Alteva RCM on greenhouse. SwiftFit is not the employer and does not accept applications.