Collections Agent

Alteva RCM · Boca Raton, FL

Posted 7/1/2026 · last confirmed live 9/3/2026

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. Summary   The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding balances. This role serves as the first point of contact for customer inquiries related to invoices, payments, and account status while ensuring data accuracy and excellent customer service.     Responsibilities   Perform daily collection activities on assigned accounts.   Contact customers regarding outstanding invoices and payment status.   Answer customer inquiries related to invoices, payments, account balances, and billing information.   Update account notes, payment statuses, and collection records accurately in company systems.   Process and maintain customer account information and collection documentation.   Assist with payment application research and basic account reconciliation activities.   Escalate disputed invoices, billing issues, and delinquent accounts according to established procedures.   Monitor assigned accounts and ensure timely follow-up on outstanding balances.   Maintain professional and positive customer relationships.   Support month-end collection and reporting activities as needed.   Adhere to company policies, compliance requirements, and collection procedures.     Qualifications   Associate's or Bachelor's degree in Business, Accounting or equivalent.   2+ years of accounts receivable collections experience.   Demonstrated expertise in collection processes, reconciliation, and dispute resolution.     Strong attention to detail and organizational skills.   Excellent verbal and written communication skills.   Good analytical and problem-solving skills.     Ability to manage multiple tasks in a fast-paced environment.   Customer-focused mindset with strong problem-solving skills.     Technical Skills   Proficiency with QuickBooks (basic)   Excel and reporting (medium)     Preferred    Experience in Revenue Cycle Management   Proficiency with ERP and revenue cycle software systems.   Pay Range $70,000 — $90,000 USD   Benefits Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.  

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This role is published by Alteva RCM on greenhouse. SwiftFit is not the employer and does not accept applications.